Acorn clients are set up with an account on our online portal where they can see details of their storage, status of their cells and instructions for contacting Acorn . When the time comes that you need access to your banked cells, clients can contact Acorn to start the retrieval process. If your cells are planned for use in a treatment or therapy, we will need to be in touch with the service provider to ensure they are adequately trained to handle the biological sample and are prepared to properly use your cells under all applicable local healthcare guidelines.